The financial success of an export product largely depends on being able to communicate precisely in any given language – of which no translation programme is capable, but our network of professional translators is.
Tour operator RSD Reise Service Deutschland decided to launch travel products that were initially only available in Germany on the European market. northern lights text & kommunikation was tasked with adapting all advertising material, certified documents and customer communications in 14 countries into the relevant language and with handling complaints in the national languages for numerous markets.
In close cooperation with colleagues from a partner translation agency, we ensured communications in 14 European languages, including Finnish, Russian and Portuguese. Complaints were handled in close coordination with administrators, solicitors and call centres.